Speakers
Leandro Marcos de Oliveira Guimaraes
(RNP)
Yve Marcial
(RNP)
Description
After a year of studying the Brazilian market, interviewing ESR’s customers and designing the new strategy using an agile approach like design thinking, lean startup and agile upscale, ESR launched the new strategy, called ESR 3.0, which focused on three pillars: Partnership, distance learning, and educational consultancy.
In this presentation, the pillar is the educational consultancy, designed to help customers identify the best path to training their technical staff. When the educational consultancy was developed, there was a conflict regarding how to measure the results of training? How do help organisations forecast the training investment? Is this possible to think of a different KPI than the number of people trained?
Primary author
Leandro Marcos de Oliveira Guimaraes
(RNP)
Co-author
Yve Marcial
(RNP)
