Speaker
Ann Harding
(SWITCH)
Description
The Little Engine That Could is a folktale that shows with enough hope and determination you can overcome anything. This is not that story. This is a story of SWITCH engines, a small team pioneering DevOps, SRE and automation in SWITCH to deliver our community cloud. For half a decade, we are consistently punching above our weight until a simple disk failure triggered a two-month-long critical incident - an existential crisis for the infrastructure, approach and service. We learn how hope and determination are not a sustainable strategy and show the real ways crisis can be overcome.
Primary author
Ann Harding
(SWITCH)
