Speakers
Description
ESnet shares its pragmatic journey developing AI tools that deliver measurable improvements to Network Operations Center efficiency. Rather than chasing trends, ESnet focused on AI-assisted ticket resolution. This presentation details two concrete applications - Intelligent Resolution Guidance that proactively surfaces relevant documentation, and Adaptive Incident Summarization that generates audience-tailored ticket summaries. Through systematic stakeholder engagement and incremental development, ESnet demonstrates how responsible AI implementation can genuinely augment operational capabilities. Attendees will gain practical insights on balancing AI capabilities with limitations, ensuring tools address real workflow pain points while integrating seamlessly into existing processes, and learn from both successes and challenges encountered.
What will the TNC audience take away from your talk?
Successful AI implementation comes not from pursuing cutting-edge technology for its own sake, but from systematically identifying operational pain points, building incrementally within existing constraints, and maintaining an unwavering focus on delivering measurable value to human operators.
| Are you a first time speaker at TNC? | Yes |
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