Speaker
Description
This presentation explains how CEDIA, Ecuador’s NREN, transformed well-being into a strategic lever for service excellence, earning international recognition as a result - not the goal - of a people-centered culture. By integrating psychometrics, a 90° performance model, leadership alignment, and Great Place to Work practices, CEDIA fostered trust, closeness, and genuine care across teams. KPIs supported the journey, but people remained the priority. This cultural shift translated into measurable improvements in services delivered to universities. Participants will gain a practical, replicable framework to connect human-centered management, well-being, and organizational performance in NRENs facing digital transformation.
What will the TNC audience take away from your talk?
Participants will learn a practical and evidence-based model showing how well-being, culture, and continuous learning directly improve NREN service quality, resilience, and collaboration. They will take away actionable strategies and real examples that can be adapted in their own NRENs to strengthen staff motivation, reduce burnout, enhance incident response, and build healthier, more service-oriented organizations.
| Are you a first time speaker at TNC? | Yes |
|---|
